The operational backbone behind every program
The work people see is human support. The work that makes it dependable is operational: configuration, access management, quality assurance, and reporting. Chaperone gives partner administrators and internal teams the controls to run programs safely and the visibility to manage them with confidence, always at appropriate, aggregate levels that protect the people being supported.
Everything you need to operate a program, in one place
Administration in Chaperone spans configuration, the people who do the work, and the reporting that closes the loop. Each area is scoped by role, so the right people see the right things and no one sees more than they should.
Product-line configuration
Configure the programs, tools, assessments, and routing rules that make up each product line, without engineering tickets for everyday changes.
User & team management
Add Peer Coaches, supervisors, and administrators; organize them into teams; and manage onboarding and offboarding from a single console.
Entitlements & access
Control which populations and product lines each user and group can reach. Access is granted explicitly and scoped to what a role needs, never blanket-open.
Analytics & outcomes reporting
Engagement, capacity, and outcome trends presented at aggregate levels, so program owners can see what’s working without exposing individual stories.
QA & review workflows
Structured review queues, supervision sampling, and feedback loops that help teams uphold quality and coach consistency across the program.
Support operations
Tools for help requests, account and access issues, and day-to-day operational tasks, with clear ownership and a trail of what was done.
Shape the program without rebuilding it
Programs change. New populations come online, routing logic gets refined, and assessments get updated. Administrators make these changes in a controlled console; every meaningful change is attributable and reversible.
- Programs & tools: enable, sequence, and tailor what’s available to each population
- Assessments: choose check-in cadences and the signals teams act on
- Routing rules: define how people are matched to the right Peer Coach
- Branding & access model: align deployment to your population and policies
- Change history: every configuration change is logged and attributable
The right access for the right role and no more
Permissions follow the principle of least privilege. What a person can see and do is defined by their role and the populations they’re entitled to support, not by who happens to have a login.
Their own conversations
Access to the people they actively support and the tools to do that work, scoped to their assignments.
Team quality & oversight
Visibility into their team’s work for supervision and QA, with escalation paths and review queues.
Configuration & reporting
Configure product lines, manage users and entitlements, and view aggregate program reporting.
Operational tasks
Resolve access and account issues through scoped tooling, without standing access to support content.
See the program, not the person
Program owners need to know whether support is reaching people, whether teams have the capacity to meet demand, and whether engagement is translating into momentum. Chaperone answers those questions with aggregate reporting, designed so insight never comes at the cost of someone’s privacy.
- Engagement: reach, activity, and follow-through across populations
- Capacity: coach availability and demand, so you can staff ahead
- Quality: QA review coverage and supervision signals
- Outcome trends: movement on the measures your program cares about
Oversight that supports good work, not surveillance
QA workflows and supervision exist to help Peer Coaches do their best work and to keep programs accountable, with clear protocols, sampling, and feedback. Oversight is purposeful and bounded; it is never about watching individuals. Intelligent guidance can flag items for review and draft summaries, but a person always makes the call.
See how you’d run your program in Chaperone
Tell us about your populations, teams, and reporting needs, and we’ll walk you through configuration, access management, and the reporting your program owners will rely on.