Engage members earlier, with a human on the line
Chaperone gives health plans a scalable peer support and care-navigation layer that reaches members before challenges escalate, across Medicaid, Medicare Advantage, and commercial lines.
Behavioral health demand outpaces available capacity
Members reach out when they are already in distress, networks are stretched thin, and the time between a first call and meaningful support is too long. Plans are accountable for engagement, equity, and quality measures, but the human capacity to reach members earlier is hard to scale.
Chaperone adds a supervised, lower-barrier support layer that helps members talk to a real person sooner and connects them to the right next step without waiting for a crisis.
- Members disengage between touchpoints
- Clinical networks are at capacity
- Support arrives late, often at crisis
- Engagement & quality measures under pressure
- Hard-to-reach populations stay unserved
Support that meets members where they are
Members across lines of business need different things, but the throughline is human connection that is easy to reach and easy to trust.
A lower-barrier first step
Many members will talk to a peer long before they will schedule a clinical appointment. A warm, judgment-free entry point keeps people engaged early.
Help finding the right next step
Members need guidance through covered benefits, providers, and community resources, without navigating a maze of phone trees and directories alone.
Trust across diverse populations
Medicaid, Medicare Advantage, and commercial members each bring distinct needs. Support has to feel safe, culturally responsive, and grounded in lived experience.
A peer support layer your plan can scale
Configured to your lines of business and eligibility rules: supervised, measurable, and built to extend the capacity you already have.
Earlier member engagement
Trained Peer Coaches reach members through lower-friction conversations, so support starts before challenges escalate.
Peer support modelGuided care navigation
Members get help finding covered benefits, providers, and community resources, connecting peer support to the rest of your network.
Care navigationUtilization visibility
Aggregate, privacy-protective reporting helps your team see engagement, reach, and routing patterns across populations.
Admin & reportingConfigurable eligibility
Access models and eligibility rules adapt by line of business, so the right members reach the right support.
Deployment options- Trained, background-checked Peer Coaches
- Grounded in lived experience
- Structured supervision & quality review
- Clear escalation to clinical & crisis resources
People are the center of every conversation
Peer Coaches are the human relationship at the heart of Chaperone. They listen, build trust, and walk alongside members. They are not a replacement for clinicians, therapists, or crisis services; they are the first human many members are willing to talk to.
When a conversation calls for more, Peer Coaches follow defined protocols to connect members with covered clinical care or appropriate crisis support.
AI when it helps. Humans where it matters.
Intelligent guidance works behind the scenes to make peer support faster and more consistent: routing members, drafting summaries, surfacing relevant resources, and supporting check-ins. It assists Peer Coaches and care teams; it never becomes the relationship.
Every AI-assisted step is human-supervised, with safety signals routed to people who can act on them.
Member routing
Conversation summaries
Check-in support
Safety signal surfacing
Configured to your lines of business
One platform, adapted to Medicaid, Medicare Advantage, and commercial populations. Configure access, eligibility, branding, content, and reporting so the experience fits each segment you serve.
Medicaid, MA & commercial
Configure pathways and eligibility per population.
White-labeled or co-branded
Deploy under your plan brand or alongside Chaperone.
Sponsored member access
Plan-funded access tied to eligibility rules.
Population-level visibility
Engagement and utilization reporting by segment.
Built for the standards your plan is held to
Privacy, oversight, escalation, and reporting are designed in, so support is safe for members and accountable to your plan.
HIPAA-informed & SOC 2 readiness
Member data is handled with a HIPAA-informed, SOC 2 readiness posture and clear data-handling practices.
Security & complianceSafety & escalation protocols
Defined protocols route members to clinical or crisis support when needed, with human oversight at every step.
Safety & escalationReporting & utilization visibility
Aggregate, privacy-protective reporting gives your team visibility into reach, engagement, and routing trends.
Explore trust & safetyWhat earlier, human-first support can look like
“A Medicaid member who would not schedule a clinical visit talks to a Peer Coach first, gets help understanding covered benefits, and is guided to the right next step, with their plan seeing the engagement reflected in aggregate reporting.”
Ready to engage members earlier with human-first support?
Start a conversation about your member population, lines of business, and engagement and quality goals. Our team will map Chaperone to the way your plan operates.