Support that lasts between visits
Extend your reach beyond the appointment. Chaperone adds a trained, supervised peer support layer and guided navigation that keeps patients engaged between visits, without adding clinical load to your teams.
Care happens in moments. Life happens in the gaps.
Clinical teams are stretched, panels are full, and behavioral health referrals can wait weeks. Patients leave a visit motivated, then lose momentum before the next one, and the people who could most use a human check-in are the hardest to reach.
Providers don't need another portal that sits empty. They need a way to stay connected between encounters that respects clinical boundaries, protects staff capacity, and shows up in the workflows teams already use.
- Engagement drops off between scheduled visits
- Behavioral health capacity can't meet demand
- Care teams are stretched thin and burning out
- Patients don't know where to turn for non-urgent needs
- Care plans stall without follow-through support
A human layer that complements care, not competes with it
Patients between visits need consistent, low-friction human connection, and a clear, safe handoff path when something needs a clinician.
Continuity, not check-boxes
Someone who follows up, remembers context, and helps patients act on the plan they made with their care team.
Lower-barrier access
A trusted person to talk to earlier, before a concern grows into a crisis or a missed appointment.
Clear clinical boundaries
Support that never blurs into treatment, with defined escalation and a structured handoff back to your team.
Guided navigation
Help connecting patients to the right next step (community resources, programs, or scheduling) without overwhelming them.
Visibility for care teams
Aggregate engagement signals and reporting that inform, without adding documentation burden.
Privacy patients trust
HIPAA-informed handling and consent practices that respect the sensitivity of behavioral health.
A supported extension of your care, between every visit
Between-visit peer support
Trained Peer Coaches stay in touch between encounters: encouragement, accountability, and practical guidance grounded in lived experience.
Peer supportCare navigation
Help patients find and reach the right resources: community programs, scheduling, and follow-through on the steps you've recommended.
Care navigationPrograms, tools & assessments
Structured non-clinical programs and self-paced tools that reinforce care plans and surface needs early.
Programs & toolsReporting & outcomes
Engagement and population-level reporting that helps your team see who's connected and where support is making a difference.
Admin & reporting“My Peer Coach checked in the week after my appointment. I didn't have to wait until I felt worse to have someone to talk to.”
Human connection is the support, not a substitute for care
Peer Coaches are trained, background-checked, and supervised. They offer encouragement, lived-experience guidance, and practical navigation: the human follow-through that keeps patients engaged between visits.
AI assists the work. People do the caring.
Intelligent guidance works behind the scenes to help Peer Coaches and care teams move faster, always human-supervised, never the patient's primary relationship.
Smart routing
Helps match patients to the right Peer Coach and surface relevant resources for their situation.
Summaries & prep
Drafts conversation summaries and prep notes so coaches stay present, not buried in documentation.
Proactive check-ins
Prompts timely outreach so patients don't fall through the cracks between visits.
Safety signal support
Helps flag signals that warrant human review and faster escalation to the right people.
Workflow assistance
Reduces busywork for supervisors and care teams so capacity goes where it matters.
Human-supervised by design
Every AI-assisted step is reviewable, governed, and accountable to a person.
Configured to fit your practice and patients
Chaperone adapts to how your organization works: access models, branding, eligibility, and the resources you want patients to reach.
Sponsored access
Practice-, grant-, or payer-funded access for your patient population.
Co-branded experience
Deploy under your practice's brand or alongside Chaperone.
Eligibility rules
Configurable enrollment and access tailored to your patients.
Local resources
Connect patients to community programs and referral pathways you trust.
Safe by design, accountable by default
Behavioral health support has to be safe from the first message. Supervision, escalation, privacy, and oversight are built in, and your team gets the visibility it needs.
Safety & escalation
Defined protocols route urgent situations to clinicians and crisis services, including 988 awareness, quickly.
Safety & escalationPrivacy & HIPAA
HIPAA-informed handling, consent, and data practices built for the sensitivity of behavioral health.
Privacy & dataAI governance
Human-supervised AI with documented oversight, review, and accountability at every step.
AI governanceWhat between-visit support can look like in practice
Bring trusted peer support to your patients between every visit
Talk with our team about extending engagement and navigation for your patient population. We’ll show you how peer support fits alongside your clinical care.